Return Policy

At zynstores.shop, we aim to provide you with a satisfying shopping experience. However, if for any reason you are not completely happy with your purchase of chewing gums, we have a straightforward return policy in place to ensure your peace of mind.

Eligibility for Returns

  • Timeframe: You have 15 days from the date of delivery to initiate a return. To be eligible, the products must be in their original, unopened, and undamaged condition, with all seals intact and packaging complete. Items that have been opened, consumed, or show signs of use will not be accepted for return.
  • Exceptions: Certain personalized or custom – made products, if available, may not be eligible for return unless there is a defect or error on our part. Additionally, any products on final sale (clearly marked as such) are not returnable.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team via email at [customer service email] or through the contact form on our website. Provide your order number, the reason for the return, and details of the products you wish to return.
  2. Receive Return Instructions: Our customer service representatives will review your request and send you a return authorization number (RMA) along with detailed instructions on how to proceed. This may include printing a return label (if applicable) and packing the items securely.
  3. Return Shipping: If the return is due to an error on our part, such as the wrong product being shipped or a damaged item, we will cover the return shipping costs and provide you with a prepaid return label. For other reasons, you will be responsible for the cost of returning the items. We recommend using a trackable shipping method to ensure the safe return of your package.

Refund Process

Once we receive your returned items and verify their eligibility, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take an additional 15 business days for the funds to appear in your account, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different flavor, size, or quantity, please follow the return process outlined above. Once we receive and process your return, you can place a new order for the desired item. Unfortunately, we cannot guarantee the availability of the replacement item during the exchange process, so we recommend checking product availability before initiating the return.

Contact Us

If you have any questions or need further clarification regarding our return policy, please don’t hesitate to contact our customer service team. We are committed to resolving any issues promptly and ensuring your satisfaction with your shopping experience at zynstores.shop.